Payments Policy

These Terms and Conditions govern how Adeline Sydney ("we", "us", "our") processes orders and payments in Australia. By placing an order with us, you agree to the following terms.

Payment Methods

Accepted payment methods:

  • American Express

  • Apple Pay

  • Afterpay

  • Google Pay

  • Mastercard

  • PayPal

  • Shop Pay

  • Visa

Currency and Tax

All transactions are processed in Australian Dollars (AUD). Prices displayed on our website include GST (Goods and Services Tax) at 10%, as required by the A New Tax System (Goods and Services Tax) Act 1999 (Cth). A GST tax invoice is available upon request.

Billing Information

You agree to provide accurate, complete, and up-to-date billing and account information for all transactions made on our website. Please promptly update your email address and payment details to ensure successful processing of your orders.

Order Confirmation and Invoice

Order Confirmation: After placing your order, you will receive a confirmation email with the purchased items, delivery method, and payment details. This email serves as your receipt.

Tax Invoice: A GST tax invoice, including all items, delivery costs, and any applied discounts, will be provided upon request or included with your shipment.

Payment Processing

Authorisation: By submitting your payment information, you authorise us to charge the stated amount via the selected payment method. All transactions are subject to authorisation and fraud checks.

Failed Transactions: If a transaction fails or is declined, we will notify you via email. You will need to provide an alternative payment method to complete your order.

Buy Now Pay Later

We accept Afterpay as a buy now, pay later option. By using Afterpay, you agree to Afterpay's own terms and conditions. Afterpay is a separate service and its use is subject to eligibility criteria and Afterpay's approval.

Disputes and Chargebacks

Dispute Resolution: If you have any issues with your order, please contact our customer service at support@adelinesydney.com where we will make every effort to resolve your concern promptly. Nothing in this policy excludes, restricts or modifies any right or remedy you may have under the ACL.

Chargebacks: We encourage customers to contact us directly to resolve any concerns before initiating a chargeback. Unauthorised or fraudulent chargebacks may be investigated in accordance with applicable Australian law.

Your Consumer Guarantees

Nothing in this Payments Policy excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.


Contact Information

Brand Name: Adeline Sydney

Address: Unit 5/90 Mitchell St, #91, Darwin, NT 0800, Australia

Email: support@adelinesydney.com

Phone: +61 8 7918 7680

Contact Form: Click here

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ACST)

Response Time: Our customer service team will respond within 24 hours on business days.