FAQ

Welcome to the Adeline Sydney Frequently Asked Questions (FAQ) Page

We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to get in touch.

Q1: How long will it take to receive my order?

Here are our estimated delivery timeframes:

  • Order Cutoff Time: 5:00 PM ACST. Orders placed before 5:00 PM ACST begin processing the same business day. Orders placed after 5:00 PM ACST will be processed the next business day.

  • Processing time: 1–2 business days

  • Transit time: 3–8 business days (longer for remote areas)

  • Estimated total delivery time: 4–10 business days

Q2: How much is shipping?

  • Free standard shipping on all Australian orders over $90 AUD

  • For orders under $90 AUD, a flat shipping fee of $8.99 AUD applies

Q3: Where is Adeline Sydney located?

Adeline Sydney is an Australian fashion brand based in Darwin, Northern Territory. We offer a curated selection of high-quality fashion products, with delivery available throughout Australia.

Q4: What if I receive a faulty or incorrect product?

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund for a major failure. Please contact us and return the item within 30 days of delivery (noting your ACL rights may apply beyond this period). For more information, see our Returns and Refunds Policy.

Q5: What is your returns policy?

We have a straightforward and hassle-free returns process. Please visit our Returns and Refunds Policy page for full details.

Q6: When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed within 2–4 business days. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider. Where a refund is required under the ACL, we will process it without undue delay.

Q7: Within how many days do I have to return a product?

You have 30 days from the date you receive your order to make a change-of-mind return. Please note that your rights under the Australian Consumer Law for faulty, not-as-described, or unfit-for-purpose goods are not limited to this 30-day period.

Q8: How can I contact customer support?

You can reach our customer support team by emailing support@adelinesydney.com or calling us on +61 8 7918 7680.

Q9: Do you ship internationally?

No, we currently deliver exclusively within Australia.

Q10: Do you have a physical store?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Q11: Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders. Please contact our customer support team for details.

Q12: What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Returns and Refunds Policy.

Q13: How can I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your parcel on our Track Your Order page.


Contact Information

Brand Name: Adeline Sydney

Address: Unit 5/90 Mitchell St, #91, Darwin, NT 0800, Australia

Email: support@adelinesydney.com

Phone: +61 8 7918 7680

Contact Form: Click here

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ACST)

Response Time: Our customer service team will respond within 24 hours on business days.